Frequently Asked Questions

Below, you will find a list of some of our most frequently asked questions. If you don’t find an answer here to the question that you are looking for, you can contact us by filling in the form found here on our contact page.

Can I get replacement parts for my Acoustic amplifier?

Replacement parts are not currently offered for our amplifiers

What do I do if my amplifier is not working properly?

For amplifier repairs and warranty support inquiries, please contact us at (855) 272-1090 – Monday – Friday 8:00 a.m. – 5:00 p.m. MST.

What is the warranty on my Acoustic Amp?

THREE (3) YEAR LIMITED WARRANTY
Subject to the limitations set forth below, Acoustic® hereby represents and warrants that the components of this product shall be free from defects in workmanship and materials, including implied warranties of merchantability or fitness for a particular purpose, subject to normal use and service, for three (3) years to the original owner from the date of purchase. Acoustic will replace or repair defective products at its discretion within the warranty period.
Retailer and manufacturer shall not be liable for damages based upon inconvenience, loss of use of product, loss of time, interrupted operation or commercial loss or any other incidental or consequential damages including but not limited to lost profits, downtime, goodwill, damage to or replacement of equipment and property, and any costs of recovering, reprogramming, or reproducing any program or data stored in equipment that is used with Acoustic® products. This guarantee gives you specific legal rights. You may have other legal rights which vary from state to state. Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.

How can I be set up as a dealer/distributor for Acoustic?

Thank you so much for your support of Acoustic. Currently we are an exclusively distributed by Guitar Center Inc. and we are not looking to add any further dealers or distributors at this time. Please feel free to send us your information and we will reach out to you if this changes. Thanks again for your interest in Acoustic.

How can I be endorsed by Acoustic?

Thank you for your support of Acoustic! We appreciate your enthusiasm but we are not currently looking to add any individuals or groups to our artist roster. Feel free to check back with us at a later date to see if this has changed. Thanks again for your support and we hope you enjoy your Acoustic products in the future.

What is Prop 65?

The State of California has adopted what is referred to as “Proposition 65,” which is the “California Safe Drinking Water and Toxic Enforcement Act of 1986.” Any company that operates in California, sells products in California, or manufactures products that may be sold in or brought into California is subject to Proposition 65. Because our products are sold in California, Proposition 65 applies to us.

Proposition 65 requires warning labels on any product that may contain any of 770-plus elements that the California Environmental Protection Agency considers a carcinogen or a reproductive toxicant. These elements include lead (sometimes contained in the solder used to attach electronic parts to the printed circuit boards), brass, PVC and a multitude of other everyday elements. The list of elements changes often, making it difficult to keep track of the changing list of elements.

There are penalties for not complying with Proposition 65. Failure to label products may result in civil penalties. If a company’s product is sold or is purchased outside the State of California and brought into California, the company may still be found in violation.

Various trade organizations have issued notices to manufacturers warning of Proposition 65 and its implications. Included in the warnings were suggested methods of protection from Proposition 65 litigation and violations. Protection requires warning consumers about the possibility of dangers from products. A warning label such as the one we use is considered to comply with warning consumers.

We are providing warnings in an excess of caution and they should not be taken as an admission that a warning is required. The label does not necessarily indicate our products will cause you to contract cancer or reproductive harm if used as designed.
For more information about Proposition 65 visit the Office of Environmental Health Hazard Assessment and for a list of elements listed under Proposition 65 visit:

http://www.oehha.org/prop65.html